Privacy Policy Casinonic

Types of information collected

The following categories of information may be collected:

• Identification data, such as name, date of birth, gender, residential address, nationality and copies of identification documents for verification and age checks.
• Contact details, such as email address, telephone number and preferred language.
• Account details, such as username, password, security questions, account settings and responsible gambling preferences.
• Financial and transaction data, such as deposit and withdrawal history, selected payment method details routed through secure providers, currency, bet history and game activity.
• Technical data, such as IP address, device identifiers, browser type, operating system, access times and log files.
• Usage information about how users interact with the website and mobile versions, including pages visited, clicks, and session duration.
• Communication records, such as messages to customer support, chat logs and records of consent and preferences.

The site does not collect sensitive information unless required by law, for identity checks, anti-money laundering obligations, or responsible gambling assessments, and only to the extent allowed by applicable regulations.

Why information is collected

Personal information is collected and processed for purposes that include:

• Creating and managing user accounts.
• Providing casino and sportsbook services and enabling participation in games and betting markets.
• Performing identity verification, age checks and ongoing due diligence.
• Processing payments, refunds and financial transactions through regulated providers.
• Meeting obligations under Australian gambling, anti-money laundering and counter-terrorism financing laws.
• Monitoring activity for fraud prevention, chargeback risk and security incidents.
• Supporting responsible gambling tools, self-exclusion, and limits.
• Maintaining and improving the website, apps and related services.
• Providing service communications, legal notices and information about changes to this document.

All collection and processing is limited to what is relevant for the stated purposes and for the delivery of lawful online gambling services.

Technical and organisational security measures

The operator applies technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:

• Encryption of data in transit using secure protocols.
• Storage of information on servers in controlled environments subject to access controls.
• Role-based access permissions, so that staff and contractors only access data required for their duties.
• Regular security reviews, monitoring and logging of system activity.
• Use of secure payment gateways that comply with recognised data security standards.
• Procedures for managing suspected data incidents and notifying affected users and authorities as required by law.

No online service can guarantee absolute security, but proportionate steps are taken to reduce risk and protect user information.

User rights under Australian privacy law

In line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable international standards, users have the following rights in relation to their personal information held by this service:

• Right to request access to personal information held about them.
• Right to request correction of inaccurate, incomplete or outdated information.
• Right to request deletion or de-identification of information where it is no longer required for legal, regulatory or operational purposes.
• Right to withdraw consent to certain types of processing, for example direct marketing, where processing is based on consent.
• Right to lodge a complaint with the operator and, if unresolved, with the Office of the Australian Information Commissioner.

Some rights apply only in defined circumstances. When a request cannot be fully complied with for legal or regulatory reasons, an explanation will be provided where permitted.

Compliance with Australian and international standards

Handling of personal information follows relevant Australian legal requirements, including the Privacy Act 1988 (Cth), anti-money laundering and counter-terrorism financing legislation, and any licensing conditions applicable to remote gambling and betting services. Where international standards, such as principles similar to the EU General Data Protection Regulation, provide a higher level of protection, those principles are also taken into account in the design of data handling practices.

Core service delivery and account management

Personal and account data is processed to:

• Open and administer user accounts.
• Verify age, identity and eligibility to use the services.
• Provide access to casino games, sports betting and related services.
• Process deposits, withdrawals, bonuses and other account transactions.
• Communicate service updates, changes to rules, and important account information.

Safety, security and legal compliance

Information is also used to:

• Carry out security checks, fraud prevention and risk assessments.
• Monitor betting and gaming activity for suspicious behaviour or potential breaches of law.
• Meet anti-money laundering and counter-terrorism financing obligations, including record-keeping and reporting where required.
• Cooperate with regulators, law enforcement and dispute resolution bodies where this is mandated.
• Enforce the terms of use, prevent misuse of services and protect the integrity of games and markets.

Service improvement and analytics

Usage and technical data is processed to:

• Analyse how the website, apps and services are used.
• Improve functionality, performance and reliability.
• Develop new features connected to responsible gambling, security and user experience.
• Conduct statistical and aggregated reporting that does not identify individuals.

Where possible, analytics is performed using de-identified or aggregated data to limit the impact on privacy.

Communications and marketing

Contact details may be used to:

• Send operational messages such as verification notices, security alerts and changes to this document.
• Provide information about services, competitions or promotions that relate to gambling and betting, as permitted by law.

Users may opt out of non-essential marketing communications at any time by using account settings or the unsubscribe instructions in messages. Operational notices needed for service or legal reasons will continue to be sent.

Lawful bases for processing

The main legal grounds relied upon for processing personal information include:

• Consent provided when registering an account or selecting specific preferences.
• Performance of a contract to provide online casino and sportsbook services.
• Compliance with legal obligations under Australian and other applicable laws.
• Legitimate interests in operating a secure, lawful and efficient gambling service, balanced against users’ privacy expectations.

Processing is limited to what is necessary for these purposes and aligned with users’ reasonable expectations for an online gambling website.

How to access personal information

• Core account information, such as contact details and account settings, can be viewed by logging in and visiting the account profile area.
• A user may request a copy of personal information held about them by contacting customer support and providing sufficient details to identify the account.
• Identification checks may be required before information is provided, to protect privacy and prevent unauthorised access.

How to correct inaccurate details

• Certain personal details can be updated directly in the account profile, such as contact or preference information.
• Where fields cannot be edited online, users can contact support to request correction or completion of information.
• Evidence may be requested, for example updated identification or proof of address, where required for regulatory reasons.

Reasonable steps are taken to ensure personal information is accurate, complete and up-to-date for the purposes for which it is used.

How to request deletion or restriction

• Users can ask for closure of their account and for associated personal data to be deleted or de-identified, where it is no longer needed.
• Certain records may need to be retained for a defined period to comply with anti-money laundering, financial, tax or gambling regulations.
• During any retention period, data is stored securely and access is restricted to what is necessary for compliance.

Information that is no longer required and is not subject to mandatory retention will be destroyed or de-identified in a secure manner.

Consent to security checks and payment processing

By creating an account and using this gambling service, users acknowledge and consent that:

• Security checks may be carried out at registration and at any time while the account is active. These checks can include identity verification, age confirmation, address validation and source-of-funds review where appropriate.
• Payment and financial data relating to deposits and withdrawals will be processed by independent payment providers, banks and financial institutions, which may operate in Australia or overseas.

These providers handle payment information in line with their own regulatory obligations and security standards. The platform only shares the minimum data required to process transactions and manage risk.

Age restrictions and verification

• Account registration and real-money play are not permitted for anyone under 18.
• Age and identity checks may be carried out using identity documents, databases and other verification tools.
• Users must ensure that login details are not shared and that no minor is able to access their account or devices to use these services.

The operator relies on information provided by users and on verification processes. It is not possible to confirm age in all circumstances without supporting documents or data from trusted sources.

Handling information relating to minors

• If it is discovered that personal data belongs to a person under 18 who has misrepresented their age, the account will be suspended or closed.
• Any personal information collected in these circumstances will be deleted or de-identified as soon as reasonably practicable, subject to legal retention obligations.
• A parent or legal guardian who believes that a minor has provided personal information or accessed the services may contact support to request closure of the account and removal of information.

Steps will be taken to handle such requests promptly, while complying with relevant gambling and financial regulations.

Where information may be processed

Personal information may be stored and processed in:

• Australia.
• Countries in which group companies, data centres or technical support teams operate.
• Jurisdictions where payment providers, banks, identity verification services or analytics partners are established.

These locations may have privacy and data protection laws that differ from those in Australia.

Safeguards for cross-border transfers

When personal information is transferred to another country, steps are taken to protect its confidentiality and security, such as:

• Contractual arrangements requiring service providers to handle data in a secure and confidential manner.
• Limiting access to personal information to those who need it for service delivery, compliance or technical support.
• Using reputable providers that apply recognised information security standards.

By using this website and services, users consent to the transfer, storage and processing of their personal information outside Australia for the purposes set out in this Privacy Policy. All partners are expected to protect user data in line with this document and applicable law.

Scope and effect of this document

• The policy sets out general principles that guide the handling of information across the service.
• Specific terms in the user agreement, betting rules or promotional conditions may prevail where they address privacy and data handling in more detail for a defined context.
• Legal and regulatory obligations in Australia or other relevant jurisdictions may require collection, use or disclosure of information beyond what is described in summary form in this document.

Acceptance of legal disclaimers

By registering, accessing or using the services, the user acknowledges that:

• They have read and understood this Privacy Policy and any related privacy notices provided during registration or particular activities.
• They accept that this policy operates alongside the general terms and conditions and any other binding documents they agree to on the site.
• Their continued use of the service after updates to this policy or related notices indicates acceptance of the revised terms, to the extent permitted under applicable law.

In the event of any inconsistency between this summary and mandatory legal requirements, those legal requirements will prevail.

Types of cookies used

The website may use the following categories of cookies:

• Strictly necessary cookies that enable core functionality such as logging in, maintaining sessions and processing bets.
• Functional cookies that remember preferences, such as language, time zone and display settings.
• Performance and analytics cookies that collect information about how the service is used, helping to improve stability and usability.
• Personalisation cookies that adapt content and layout based on previous activity and preferences.

Purposes of cookie use

Cookies and similar tools support:

• Compilation of statistics about visits, traffic sources and general trends in usage.
• Analysis of behaviour on the site to identify technical issues and improve services.
• Personalisation of content, such as showing relevant sports, markets or games based on past activity.
• Security functions, including detection of suspicious logins or automated activity.

Retention period

• Cookies used for analytics and personalisation are generally kept on a device for up to 1 year, unless removed earlier by the user.
• Some session cookies expire automatically when the browser is closed.

Managing cookie preferences

• Many browsers allow users to block all cookies, accept some types or delete them.
• Blocking certain cookies may affect the performance of the site or prevent access to secure areas.

Information collected through cookies is treated as personal information when it can be linked to an identifiable user and is handled in line with this Privacy Policy.

When acceptance occurs

A user is taken to have accepted this policy when they:

• Register an account and confirm that they have read and agreed to the governing documents of the service.
• Continue to access or use the website, apps or services after being made aware of this Privacy Policy or any updates to it.

If a user does not agree to the handling of personal information described in this document, they should not create an account or should stop using the services.

Current version and updates

• The Privacy Policy may be updated from time to time to reflect changes in law, regulatory guidance, technology or service features.
• The version published on the website at the time of use applies to all processing of personal information at that time.
• Substantive changes may be notified through the site, by email or by another appropriate channel.

Continued use of the service after an updated policy takes effect signifies acceptance of the revised terms, subject to any additional consent requirements under applicable law.

Types of third parties

Information may be disclosed to:

• Payment providers, banks and financial institutions that process deposits, withdrawals and chargebacks.
• Identity verification, fraud prevention and risk management services.
• Technology and hosting providers that support the platform, including data centres and security partners.
• Professional advisers such as lawyers, auditors and compliance consultants.
• Regulatory bodies, government agencies, law enforcement and dispute resolution services where this is required or authorised by law.

A list or description of key categories of service providers may be made available on the website or can be requested from support.

Purposes and scope of disclosure

Personal information is shared only to the extent necessary to:

• Deliver gambling and betting services.
• Conduct security checks, fraud prevention and identity verification.
• Process payments and manage financial relationships.
• Meet legal and regulatory requirements, including reporting obligations.
• Protect the rights, property and safety of users, the operator and third parties.

Third parties are expected to handle information in a confidential and secure manner and to use it only for the specified purposes.

Consent to third-party sharing

By providing personal information and using the services, users consent to the disclosure of their information to the categories of third parties described in this policy for the stated purposes. Where local law requires additional consent for a particular type of sharing, this will be requested at the relevant time.

Separate privacy practices

• External websites have their own privacy policies, terms and security practices.
• This Privacy Policy applies only to information collected through this gambling platform and not to any information provided directly to other sites.

Users are encouraged to review the privacy statements and terms of any external website before providing personal details or continuing to browse.

Responsibility for external handling of information

The operator is not responsible for how third-party websites collect, use, disclose or protect personal information. Any interaction on external sites is at the user’s discretion and subject to the policies of those services.