Terms and conditions for using Casinonic in Australia

2. Eligibility and legal use

You may only register and use an account if all of the following conditions are met:

• You are at least 18 years old.
• You are resident in a jurisdiction where online betting and gaming of this type is allowed by local law.
• You are accessing the services from Australia in compliance with applicable Australian law.
• You act on your own behalf and not as an agent or on behalf of another person.
• You are not excluded from online gambling under any self-exclusion arrangement, court order or local regulatory restriction.

You are responsible for ensuring that your use of the services is legal in your state or territory and that you are not in breach of any local rules relating to bets or gaming.

3. Account registration and accuracy of information

When you open an account:

• You must provide accurate, current and complete personal information.
• You must keep your details up to date and notify customer support of any changes.
• You must not create more than one account.
• You must not allow any third party to access or use your account.

The operator may request documents to verify your identity, age, address, source of funds or payment methods. Failure to provide accurate information or required documents may result in refusal of registration, account suspension or closure.

4. Changes to terms and services

The terms and conditions, betting rules, bonus conditions and range of services may be amended, updated or removed at any time, subject to applicable law.

• Material changes will be made available on the site and may be notified by email or account message.
• Continued use of the services after changes take effect means you accept the updated terms.
• If you do not agree to changes, you must stop using your account and request closure.

Historical bets, bonuses, transactions and your existing rights and obligations remain governed by the terms in place when they were made, unless required otherwise by law.

5. Proper use of the platform

You agree to use the site and services only for lawful betting and gaming and in line with these terms. You must not:

• Use the account for business, professional or commercial purposes.
• Collude, cheat or use any device, software or system designed to gain an unfair advantage, including automated betting tools or bots.
• Manipulate odds, bonuses or game outcomes, or attempt to interfere with software or data.
• Engage in fraudulent activity, chargebacks, misuse of payment methods or money laundering.
• Harass, abuse or send offensive content to staff or other users.

The operator may monitor use of services and take steps to prevent improper activity, including suspending markets, voiding bets, restricting bonuses and closing accounts where required.

6. Intellectual property and content protection

All rights in the site, mobile application, logos, trademarks, trade names, software, data, odds, graphics, text, audio and video content belong to the operator or its licensors.

You are granted a limited right to access and use the services on your personal device for private, non-commercial betting and gaming.

You must not:

• Copy, reproduce, modify, distribute, transmit or publicly display any content.
• Reverse engineer, decompile or attempt to obtain the source code of any software.
• Use any content for illegal or unauthorised purposes.

Any unauthorised use of intellectual property may result in legal action and immediate termination of access to services.

7. Service availability and technical issues

The operator takes reasonable steps to provide continuous access to services. However, availability may be affected by technical issues, maintenance, regulatory requirements or events outside reasonable control.

• Access may be suspended or limited to maintain systems, update software or comply with legal obligations.
• Some bets, events or games may be temporarily unavailable or removed.
• Where a technical failure affects a bet, game or transaction, settlement may be corrected in line with the relevant betting rules.

You are responsible for ensuring that your device, internet connection and security settings are suitable for the use of online betting services.

8. Liability limitations

To the extent allowed by Australian law:

• The operator is not liable for losses arising from your failure to safeguard login details, improper use of your account, or use by an unauthorised person where you have acted negligently.
• The operator is not responsible for losses resulting from interruptions, delays or failures in telecommunications, internet or third-party systems, except where required by consumer law.
• Winnings are limited to the amounts shown when a bet is accepted, subject to any published limits and rules.

Nothing in these terms limits rights or remedies that cannot be excluded under Australian Consumer Law or other mandatory legislation.

9. Closing and suspending accounts

Accounts may be closed or suspended:

• At your request at any time.
• By the operator where required by law, regulatory direction or responsible gambling commitments.
• If you breach these terms, provide false information or engage in fraudulent or abusive conduct.

In the event of closure, any valid remaining balance will be handled according to applicable law, subject to ongoing investigations, responsible gambling measures or anti-money laundering obligations.

2. Bet acceptance and confirmation

• A bet is considered accepted only when it has been processed by the betting system and appears in your betting history or on-screen confirmation.
• If a bet is not confirmed due to technical, payment or connectivity issues, it is not binding.
• The operator may refuse all or part of any bet request, limit stakes or restrict access to certain markets, odds, events or services without giving a reason, subject to legal obligations.

You should check your betting history to ensure that bets have been recorded and that all details are correct.

3. Betting markets, odds and errors

• Odds and markets for an event may be changed, suspended or removed at any time before settlement.
• If an obvious error is identified in odds, markets, event details, settlement or system input, the operator may correct the error and settle the bet at the correct odds or void the bet.
• An obvious error includes cases where the odds or lines are significantly different from the general market or where a pricing or event detail is manifestly incorrect.

If a bet is settled incorrectly due to an error, the settlement may be adjusted so that it reflects the correct outcome and odds.

4. Minimum and maximum stakes

• Minimum and maximum bet amounts apply to particular markets and products and may differ between events.
• Limits may be displayed on the bet slip or notified in the betting rules.
• The operator may apply lower personalised limits to some accounts based on responsible gambling considerations, risk controls or legal requirements.

If a requested stake is outside the allowed range, the bet may be rejected or adjusted to the nearest permitted level.

5. Settlement of bets and calculation of returns

• Bets are settled on the official result of the relevant event, as confirmed by the governing body or reliable source.
• If a result is later amended, disqualified or overturned, the original settlement may stand unless specified otherwise in the relevant rules.
• Winnings are calculated based on the accepted odds and the stake, in line with the product rules and any applicable maximum payout limits.
• Returns are credited to your account balance once the event is settled and processing is complete.

For bets involving bonuses, free bets or promotional credits, specific terms may apply to how returns are calculated and credited.

6. Voids, cancellations and abandoned events

A bet may be void, fully or partly, in circumstances such as:

• The event is cancelled, abandoned or not completed within the period defined in the product rules.
• A participant or team is withdrawn and the applicable rules specify that bets are void.
• A market has been offered or settled in error.
• The bet was accepted after the known outcome or after an event had reached a decisive stage.

When a bet is void, the stake is normally returned to your account, except where the bet formed part of a multiple, in which case the relevant selection may be treated as void and the multiple adjusted accordingly.

7. Restrictions on betting activity

The operator may apply restrictions where necessary to comply with law, protect integrity or manage risk, including:

• Limiting access to particular events, markets, odds or services.
• Limiting or blocking use of bonuses or free bets.
• Restricting betting on events where integrity concerns exist or where regulatory guidance applies.

Responsible gambling tools or self-exclusion measures may also restrict your ability to place further bets where limits have been reached.

8. Cash out and in‑play betting

Where available:

• Cash out options are offered at the operator’s discretion and may be changed, suspended or removed at any time.
• Availability of cash out during an event is not guaranteed and may be affected by technical issues, market suspension or regulatory factors.
• In‑play betting is settled based on the final official result; delays in live broadcasts or data feeds may affect perceived timing of bets.

You are responsible for managing your bets and decisions relating to cash out features.

1. Funding your betting account

• You may deposit funds only into your own account and using payment methods registered in your name.
• By initiating a deposit, you confirm that you are the lawful holder of the payment method and that funds come from a legitimate source.
• Minimum and maximum deposit amounts apply and may differ between payment methods.

Deposits are intended solely for placing bets or using gaming services, not for currency exchange or transfers.

2. Available payment methods and fees

The range of available payment options for Australian users may include:

• Bank cards.
• Bank transfer or instant bank payments.
• Approved e‑wallets or alternative payment services.
• Other locally supported methods where permitted.

Any applicable fees, limits or additional conditions will be shown in the cashier or payments section before you confirm a transaction. Your bank or payment provider may also charge its own fees.

3. Processing times

• Deposits are normally credited to your account once confirmed by your payment provider.
• Withdrawals are processed after internal checks, identity verification and review of betting activity.
• Standard processing times depend on the payment method and may be extended where further checks are required by law or for security.

Public holidays, banking delays or external system issues may affect the time taken for funds to appear in your bank or payment account.

4. Withdrawals and verification

Before a withdrawal can be processed, you may be required to:

• Complete identity, age and address verification.
• Provide evidence of payment methods used and, where required, evidence of source of funds.
• Complete any pending wagering requirements related to bonuses or promotional offers.

As a general principle, withdrawals are made back to the same payment method used for deposits where possible. If this is not possible, an alternative method may be requested, subject to anti-money laundering and security checks.

5. Transaction restrictions and review

The operator may decline, delay, suspend or reverse deposits or withdrawals where:

• Regulatory or legal obligations require further review.
• There are reasonable grounds to suspect fraud, chargebacks or unauthorised use of a payment method.
• Responsible gambling rules or self-exclusion measures apply.
• Activity appears inconsistent with normal betting behaviour or required anti-money laundering controls.

In such cases, you may be asked to provide additional documentation or clarification before any decision regarding the funds is made.

6. Currency and exchange

• Account balances, bets, bonuses and settlements are maintained in the account currency offered for Australian users.
• If deposits or withdrawals involve currency conversion, the applicable rate and any related fees are determined by the payment provider or banking institution.

You are responsible for any costs related to exchange rate movements or conversion fees.

7. Chargebacks and refund policy

• Unauthorised chargebacks or payment disputes may lead to immediate suspension of the account and investigation.
• Valid, completed bets and gaming outcomes are not generally refundable once placed and confirmed.
• In cases of technical error, regulatory direction or proven unauthorised use, adjustments or refunds may be made in line with legal obligations and internal policies.

Any unpaid chargebacks, bank fees or negative balances remain your responsibility and may be recovered from future deposits or winnings.

8. Cancellation of payment operations

• Once a deposit request is confirmed, it may not be possible to cancel it if funds have already been processed.
• Withdrawal requests may be cancelled by you in the cashier section while they remain in a pending state, where this function is available.
• The operator may cancel or adjust a transaction where necessary to correct an error, comply with legal duties or follow responsible gambling commitments.

All payment operations are carried out subject to ongoing compliance, security and anti-money laundering procedures.

1. Commitment to responsible gambling

The services are intended as a form of entertainment. The operator supports responsible gambling and seeks to minimise harm associated with problem betting and gaming in Australia.

You are encouraged to:

• Bet only amounts you can afford to lose.
• Treat betting and gaming as entertainment, not as a way to earn income.
• Monitor the time and money you spend on the site.

If gambling is causing you financial, emotional or social difficulties, you should stop using the services and seek help.

2. Player protection tools

Responsible gambling tools available to eligible users may include:

• Deposit limits: Daily, weekly or monthly caps on how much you can deposit into your account.
• Loss and stake limits: Restrictions on how much you can lose or stake over a defined period.
• Session limits: Time-based controls to manage your use of betting and gaming services.
• Reality checks: On-screen notifications at intervals reminding you how long you have been active.

You can usually set, adjust or remove limits in the responsible gambling area of your account, subject to minimum notice periods and cooling-off rules. Increases may not take effect immediately.

3. Time-outs and self-exclusion

• Time-out: You may choose a short break from betting services, during which you cannot place bets or deposit but may still access account information.
• Self-exclusion: You may request a longer-term block that prevents you from accessing your account for a specified period or permanently.

During self-exclusion, you must not attempt to open new accounts or access services. Reasonable efforts will be made to enforce self-exclusion, but you should also take steps on your own devices and payment methods to support your decision.

4. Identifying problem gambling

You may be at risk of problem gambling if, for example:

• You bet more than you can afford or use funds needed for essential expenses.
• You chase losses by placing higher or more frequent bets.
• You find it difficult to stop or reduce your gambling.
• Gambling affects your work, education, relationships or health.

If you recognise these signs, you should use responsible gambling tools, consider self-exclusion and seek professional support.

5. Support services in Australia

If you are concerned about your gambling, or that of someone close to you, the following Australian services can help:

• Gambling Help Online: Confidential counselling and support via chat and email.
• National gambling helplines in Australian states and territories.
• Local community health services and financial counselling.

Contact details for support services are available on government and health websites. These organisations can provide advice on managing gambling behaviour, financial issues and related impacts.

6. Underage gambling prevention

• Accounts are available only to persons aged 18 years or over.
• Age verification procedures are used to help prevent minors from accessing betting and gaming services.
• You should keep login details secure and ensure that minors do not access your devices or account.

If you become aware of any underage use of an account, you must inform customer support immediately.

1. Legal obligations

The operator is required to apply anti-money laundering and counter-terrorism financing controls. These requirements may be based on the laws and regulations of the licensing jurisdiction, as well as relevant expectations for services provided to Australian users.

The purpose of these rules is to prevent the platform from being used for money laundering, terrorism financing or other financial crime.

2. Know Your Customer (KYC) verification

To meet anti-money laundering obligations, identity checks are carried out when:

• You open an account or shortly after registration.
• Your cumulative deposits, withdrawals or betting activity reach specified thresholds.
• There are concerns about the source of funds or unusual behaviour.

You may be asked to provide:

• Government-issued identification.
• Proof of residential address.
• Evidence relating to ownership of payment methods.
• Information or documents about source of funds or source of wealth where required.

Failure to provide satisfactory information may result in restrictions on your account, limits on bets or withdrawals, or closure.

3. Monitoring of transactions and betting activity

The operator monitors account activity, payments, bets and use of bonuses for indications of unusual or suspicious patterns. This may include:

• Rapid deposits and withdrawals without genuine betting or gaming activity.
• Frequent use of multiple payment methods that do not appear consistent with normal behaviour.
• Use of bets or bonuses in a pattern designed to minimise real gambling risk while moving funds.
• Activity inconsistent with the stated profile or known income of the user.

Internal risk-based procedures are used to determine when enhanced checks or reports are required.

4. Reporting and cooperation with authorities

Where required by law or regulation:

• Suspicious transactions or activities may be reported to relevant authorities.
• Account information, transaction records and identification documents may be shared with regulators, financial intelligence units or law enforcement agencies.
• You may not be informed if such a report is made, where the law prohibits disclosure.

All information is handled in line with applicable privacy and data protection requirements.

5. Restrictions, freezing and closure of accounts

In line with anti-money laundering obligations, the operator may:

• Suspend deposits, withdrawals, bets or access to services while an investigation is carried out.
• Freeze some or all funds in your account where there is reasonable suspicion of unlawful activity or pending instructions from authorities.
• Close the account where ongoing risk is identified or where you fail to cooperate with required checks.

Subject to legal requirements, any balance that cannot be released may remain frozen while the investigation or legal process is ongoing.

6. Your responsibilities

You agree to:

• Provide accurate and up-to-date information when requested.
• Use only legitimate funds from legal sources.
• Cooperate fully with any reasonable request for documents or explanations relating to your betting account, bets or transactions.

Refusal to comply may be taken into account when assessing the risk of money laundering or other unlawful activity and may affect your continued access to services.

1. Scope of this privacy section

This section explains how personal information relating to Australian users is collected, used, stored and shared when you create an account, place bets or use services.

The operator acts as a data controller for the personal information processed in connection with operating the betting and gaming platform.

2. Information collected

Personal data that may be collected includes:

• Identification details such as name, date of birth and gender.
• Contact details such as residential address, email address and telephone number.
• Account information including username, password, security questions and preferences.
• Payment and financial details relating to deposits, withdrawals and methods used, subject to security requirements.
• Betting and gaming history, including events, stakes, odds, wins, losses, bonuses and account limits.
• Technical and usage data, such as IP address, device information, browser type, access times and logs.
• Documentation and information supplied for KYC and anti-money laundering checks.

Some information may be obtained from third parties, such as identity verification providers, payment processors or fraud prevention services.

3. Use of personal information

Personal information may be processed for the following purposes:

• Creating, managing and administering your account.
• Providing betting, gaming and related services you request.
• Verifying identity, age, address and payment methods.
• Conducting security checks, fraud prevention and anti-money laundering controls.
• Operating responsible gambling tools and managing self-exclusion.
• Handling deposits, withdrawals and transaction records.
• Communicating about account matters, changes to terms, legal updates and service maintenance.
• Meeting legal, regulatory and reporting obligations.

Where allowed by law and your preferences, personal information may also be used to send non-promotional information about changes to features, updates to rules or relevant account notices.

4. Legal bases for processing

Processing of your personal information is based on one or more of the following legal grounds:

• Performance of the agreement relating to your account and use of services.
• Compliance with legal and regulatory obligations, including anti-money laundering and gambling regulation.
• Legitimate interests in operating a secure, lawful and efficient betting platform, balanced against your privacy rights.
• Your consent, where required, for particular uses of data or communications.

You may withdraw consent where it is relied upon, but this does not affect processing carried out before withdrawal and may affect access to services.

5. Sharing of personal information

Personal data may be shared with:

• Group companies involved in providing or supporting services.
• Service providers and vendors, such as payment processors, identity verification services, data storage providers, security and fraud prevention partners.
• Regulators, gambling authorities and financial intelligence units where required by law.
• Law enforcement agencies, courts or other parties where disclosure is required or permitted by legislation or legal process.

Any sharing is subject to contractual and legal safeguards designed to protect your information.

6. Transfers to other countries

Personal information may be processed in locations outside Australia. In such cases, appropriate measures are taken to ensure a level of protection consistent with applicable data protection requirements, which may include contractual protections or other recognised safeguards.

7. Data retention

Personal information is kept only for as long as required for the purposes for which it was collected, including:

• Managing your account and providing services.
• Meeting record-keeping, anti-money laundering and regulatory obligations.
• Handling disputes, investigations or legal claims.

Retention periods may extend beyond the closure of your account where required by law or legitimate business needs.

8. Your privacy rights

Subject to applicable law, you may have rights to:

• Access personal information held about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing in certain circumstances.
• Object to some types of processing, including direct marketing where applicable.
• Receive a copy of certain information in a portable format where technically feasible.

To exercise these rights, you may need to provide identification to confirm your identity. Some rights may be limited where the operator is required to retain information for legal or regulatory reasons.

9. Security of personal information

Technical and organisational measures are used to protect personal data against unauthorised access, loss, misuse or alteration. These measures are described further in the security section of these terms.

10. Cookies and tracking technologies

The site and mobile application may use cookies and similar tools to:

• Operate core functions and maintain your logged-in session.
• Remember preferences and enhance account usability.
• Collect statistics on usage to improve services and manage performance.

You may manage cookie settings in your browser, but some features may not function correctly if certain cookies are disabled.

1. Security commitments

The operator applies security measures to help protect your account, personal information, bets and financial transactions from unauthorised access, misuse or disclosure, consistent with industry standards and legal requirements relevant to Australian users.

Security practices are reviewed and updated periodically to address emerging risks and changes in technology.

2. Technical protection measures

Measures used to safeguard data and services may include:

• Encryption of data in transit between your device and the platform using secure protocols.
• Segregation and protection of critical systems and databases containing account and betting data.
• Firewalls, intrusion detection systems and other network security tools.
• Regular security testing, monitoring and vulnerability assessments of systems.

Third-party providers that handle payments or host data are expected to maintain security controls appropriate to the sensitivity of the information involved.

3. Account security and authentication

You are responsible for maintaining the confidentiality of your login details and for all use of your account where you have not taken reasonable steps to protect it.

To enhance security, you should:

• Use a strong, unique password and change it periodically.
• Avoid sharing login details or allowing others to access your account.
• Enable any additional authentication features that may be offered.
• Log out at the end of each session, particularly on shared or public devices.

If you suspect that your account details have been compromised, you must change your password immediately and contact customer support.

4. Monitoring and incident response

• Systems are monitored for unusual patterns, failed login attempts and other indicators of unauthorised access.
• Where necessary, temporary blocks or additional checks may be applied to protect accounts and systems.
• In the event of a data or security incident that affects your rights, you may be notified in line with applicable law and regulatory expectations.

Records relating to security events and access logs may be retained for investigative and compliance purposes.

5. Protection of payment information

• Payment details submitted during deposits or withdrawals are transmitted using secure protocols.
• Only authorised personnel and service providers have access to payment information where necessary for processing.
• Additional checks may be used to confirm that payment methods belong to the account holder and are not being misused.

You should inform your bank or payment provider immediately if you detect unauthorised transactions and also contact customer support so that appropriate steps can be taken in relation to your betting account.

6. User responsibilities for device and network security

You should take reasonable measures to protect the devices and networks you use to access the services, including:

• Installing and updating reputable antivirus and security software.
• Keeping your operating system and browser up to date.
• Avoiding the use of public or unsecured Wi‑Fi networks for access to your betting account where possible.

The operator is not responsible for losses that result from malware on your device, insecure networks or failure to follow basic security practices, except where Australian law provides otherwise.

7. Contact and further information

If you have questions about security measures, data protection or the handling of your account information, you may contact customer support using the channels listed on the site. Additional legal and security information may also be provided in separate policy documents.